PRIVACY POLICY
Effective Date: October 16, 2026
Reel Star Productions LLC (“Company,” “we,” “us,” or “our”) operates reelstarproductions.com and provides video production and marketing services, including services under the Reel Star Hospitality brand.
This Privacy Policy explains how we collect, use, disclose, and protect personal information when you interact with our website, funnels, forms, calendars, surveys, social media pages, advertisements, and services.
1. Information We Collect
We may collect information you voluntarily provide, including:
Name
Email address
Phone number
Business name and website
Information about your project, marketing needs, or service inquiry
Appointment details and communications with us
Communication preferences and consent records
When you visit our website, we may automatically collect:
IP address
Device and browser information
Pages visited and interactions with our website
Referral sources
Cookies, pixels, and similar tracking data
2. How We Collect Information
We collect information through:
Website contact forms and surveys
Funnels and landing pages
Appointment scheduling calendars
Facebook, Instagram, and other social media lead forms
Email, phone calls, and text messages
Service inquiries and client onboarding
3. How We Use Your Information
We use your information to:
Respond to inquiries and prepare proposals
Provide video production, content creation, and marketing services
Schedule consultations, production dates, and appointments
Communicate about projects, deliverables, updates, and customer support
Manage client relationships and business records
Send promotional communications where you have provided any required consent
Understand website activity and improve our services and advertising
Maintain security, prevent misuse, and meet legal obligations
4. Cookies and Tracking Technologies
We may use cookies, analytics tools, and advertising technologies, such as Google Analytics and the Meta Pixel, to understand website activity, measure advertising performance, and deliver relevant advertisements.
These tools may collect information about your device, browser, and interactions with our website and share that information with the providers operating those tools.
You can manage cookies through your browser settings and, where available, our website’s cookie preferences. Disabling certain cookies may affect website functionality. Where required by applicable law, we obtain consent before using nonessential tracking technologies.
5. How We Disclose Information
We may disclose personal information to service providers that help us operate our business, including providers of website hosting, customer relationship management, appointment scheduling, email and text messaging, analytics, payment processing, and project delivery.
These providers may use information as necessary to perform services for us, subject to applicable contractual and legal restrictions.
We may also disclose information when required by law or when reasonably necessary to protect our legal rights, prevent fraud, or address security concerns.
The additional restrictions in Section 7 apply to mobile information and SMS consent data.
6. SMS Communications
If you provide your phone number and affirmatively opt in through an SMS consent form, you agree to receive the types of text messages described when you enroll. These may include appointment reminders, inquiry follow-ups, project updates, and, if separately authorized, marketing messages from Reel Star Productions LLC.
Message frequency varies.
Message and data rates may apply.
Reply STOP to opt out at any time.
Reply HELP for assistance, or contact [email protected] or (205) 202-1777.
Consent to receive marketing text messages is not a condition of purchasing services.
Providing a phone number alone does not constitute consent to receive marketing text messages.
7. Mobile Information and SMS Consent Protection
We do not sell, rent, or share mobile information with third parties or affiliates for their marketing or promotional purposes.
Text messaging opt-in data and consent are excluded from disclosures for marketing or promotional purposes and will not be sold, rented, or shared with third parties for those purposes.
We may provide the information necessary to deliver our text messages to messaging service providers acting on our behalf, solely to operate and support our messaging program.
8. Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this policy, provide services, maintain appropriate business and consent records, resolve disputes, and comply with legal obligations.
When information is no longer needed, we take reasonable steps to delete it or deidentify it.
9. Data Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, loss, disclosure, or misuse.
However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
10. Your Rights and Choices
Depending on your location and applicable law, you may have the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of personal information, subject to applicable exceptions
Withdraw consent where processing relies on consent
Opt out of certain uses or disclosures for targeted advertising, where applicable
Unsubscribe from marketing emails or opt out of marketing text messages
To submit a privacy request, contact [email protected]. We may need to verify your identity before fulfilling your request.
You can unsubscribe from marketing emails using the unsubscribe link in those messages. You can opt out of text messages by replying STOP.
11. Third-Party Websites
Our website may contain links to third-party websites or services. Their privacy practices are governed by their own policies. We encourage you to review those policies before providing personal information.
12. Information We Process for Clients
When we process personal information on behalf of a client while providing marketing or production services, that processing is governed by our agreement with the client and applicable law.
Questions about information collected directly by a client should be directed to that client.
13. Contact Information
For privacy questions or requests, contact:
Reel Star Productions LLC
Website: reelstarproductions.com
Email: [email protected]
Phone: (205) 202-1777
Mailing Address: 4000 Eagle Point Corporate Drive, Birmingham, Alabama 35242
14. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices, services, or legal requirements.
Updates will be posted on this page with a revised effective date. Where required by law, we will provide additional notice or obtain consent for material changes.